# The licence daemon starts, but the application is still unlicensed

Check the licence file, product grant and daemon status separately. A responding local daemon does not establish that a particular product is authorised.

## Compatibility

Daemon-based releases; check client version

Published guidance with release-applicability limits. Confirm package applicability before following this guide.

## Check the reported stage

smlicensed is the background licence broker. smlicctl is its control utility. The broker runs on the same machine as the client application; it is not a substitute for a remote shared daemon on another workstation.

A successful ping checks that the local broker responds. A product still needs its own valid signed grant. Another SUN Magnetics application working on that machine does not prove this product's entitlement.

## Inspect the setup

1. Record the application and daemon versions and the exact error code.
2. Check that the client points to the intended readable licence file and the correct installed daemon executable.
3. Use smlicctl status to inspect the running broker. Distinguish STARTING, READY and FAILED states; inspect the product-specific error rather than relying on ping alone.
4. After correcting the reported cause, retry the application's licence check. InductEx® documents up to 60 seconds for the initial check.

## Diagnostic commands

Run the installed utilities from a terminal. Their directory may need an explicit path.

```text
smlicensed --version
smlicctl --version
smlicctl ping
smlicctl status
```

## If it still fails

Provide the exact diagnostic, versions and whether the issue follows startup, wake/resume or another application launch. Keep licence keys and session tokens out of the report.

## Sources and verification details

Recorded inputs/builds only. Complete walkthrough and final-package acceptance remain separate.



- support:SUP-001: Generalised editorial finding; outcome qualification retained
- smlicensed:README.md: Operational commands; licensing and status
- inductex:docs/manual/ix_install.tex: Installing the Universal Licence Daemon

- Support history informed this draft. Current-source guidance has been checked; a fresh walkthrough on the intended distributed release and product-owner review remain pending.

## Related guides

- [Set a custom daemon or licence-file path](/knowledge-base/shared-custom-licence-paths)
- [InductEx® reports PRODUCT_NOT_LICENSED or no TTH entitlement](/knowledge-base/inductex-tth-not-licensed)
- [NO_SEATS_AVAILABLE after a crash or disconnected session](/knowledge-base/shared-no-seats)