{"sections":[{"heading":"Check before stopping anything","steps":["Confirm whether another authorised process or user is using the available concurrent seats.","Record smlicctl status, client/daemon versions and the time of the failure.","If all dependent SUN Magnetics jobs have finished, close the clients normally. Use the documented broker stop procedure when an idle broker needs to release its sessions."]},{"code":"smlicctl stop","heading":"Stop an idle broker","paragraphs":["smlicctl stop affects every client using that broker and releases its online sessions. Use it only after dependent jobs have finished; avoid force-killing active work."]},{"heading":"Allow the server lease to clear","paragraphs":["After an unclean shutdown, the server may retain the old seat until lease expiry. Use the actual reported expiry or support guidance. Older correspondence describes different lease intervals, so a fixed wait time is not reliable across versions.","Repeated relaunches, adding the same key again or rapid retries do not bypass a server denial or cooldown. If denial continues after expected expiry, send the failure time and redacted diagnostics to support."]}],"canonical_url":"https://www.sun-magnetics.com/knowledge-base/shared-no-seats","url":"/knowledge-base/shared-no-seats","known_issues":[],"search_record":{"execution":false,"relatedProducts":[],"version_tags":["Shared licensing"],"text":"NO_SEATS_AVAILABLE after a crash or disconnected session Check active licensed work and broker status. An interrupted session can retain a seat until its lease is released or expires. Shared licensing Online daemon-based licences Troubleshooting no seats available seat busy seat stuck crash Check before stopping anything Confirm whether another authorised process or user is using the available concurrent seats. Record smlicctl status, client/daemon versions and the time of the failure. If all dependent SUN Magnetics jobs have finished, close the clients normally. Use the documented broker stop procedure when an idle broker needs to release its sessions.  Stop an idle broker smlicctl stop affects every client using that broker and releases its online sessions. Use it only after dependent jobs have finished; avoid force-killing active work. smlicctl stop Allow the server lease to clear After an unclean shutdown, the server may retain the old seat until lease expiry. Use the actual reported expiry or support guidance. Older correspondence describes different lease intervals, so a fixed wait time is not reliable across versions. Repeated relaunches, adding the same key again or rapid retries do not bypass a server denial or cooldown. If denial continues after expected expiry, send the failure time and redacted diagnostics to support. ","id":"shared-no-seats","keywords":"no seats available seat busy seat stuck crash","kind":"Troubleshooting","title":"NO_SEATS_AVAILABLE after a crash or disconnected session","product":"Shared licensing"},"version":"Online daemon-based licences","id":"shared-no-seats","related":["/knowledge-base/shared-daemon-starts-but-unlicensed","/knowledge-base/shared-daemon-upgrade"],"downloads":[],"publication_status":"published","numerical_output":null,"provenance":{"execution_checks":[],"figure_evidence":[],"review_notes":["Support history informed this draft. Current-source guidance has been checked; a fresh walkthrough on the intended distributed release and product-owner review remain pending."],"scope":"Recorded inputs/builds only. Complete walkthrough and final-package acceptance remain separate.","verification_requirements":{"gui_method":"not-required-for-this-answer","status":"review-incomplete","illustrations":"not-required-for-this-answer","required":["technical-review","release-applicability","recovery"],"legacy_walkthrough_field":"pending retained; not evidence of a complete scenario"},"sources":[{"id":"support:SUP-003","section":"Generalised editorial finding; outcome qualification retained"},{"id":"smlicensed:README.md","section":"Lease/session lifecycle; operational commands; troubleshooting"}]},"title":"NO_SEATS_AVAILABLE after a crash or disconnected session","type":"Troubleshooting","markdown_url":"/_functions/kbResource?path=markdown%2Fshared-no-seats.md","summary":"Check active licensed work and broker status. An interrupted session can retain a seat until its lease is released or expires.","product":"Shared licensing"}