{"sections":[{"heading":"Identify the failing component","steps":["Record the full missing-library or GLIBC/GLIBCXX diagnostic, OS release, CPU architecture and InductEx/TetraHenry package versions.","Determine whether Core, Studio or the numerical engine fails. A frontend can start while an engine fails when invoked.","Use the supported package for that OS/architecture, including its matching engine and runtime dependencies.","Ask support for a compatible build when the published target does not match. Do not replace system libc or mix unrelated engine binaries as a generic workaround."]},{"heading":"Keep historical fixes narrow","paragraphs":["Support history contains successful targeted Linux rebuilds and a specifically supplied static engine for an older release. Those outcomes establish that particular combination, not compatibility of every current package with older Linux distributions.","A successful launch should be followed by a small licensed example and output check before production work."]}],"canonical_url":"https://www.sun-magnetics.com/knowledge-base/inductex-linux-runtime","url":"/knowledge-base/inductex-linux-runtime","known_issues":[],"search_record":{"execution":false,"relatedProducts":[],"version_tags":["InductEx 8 preview"],"text":"InductEx or TetraHenry fails on Linux with a runtime-library error Check the failing executable and its required runtime against the supported package target. A newer OS name or copied binary does not guarantee ABI compatibility. InductEx Exact OS, architecture and package build apply Troubleshooting Identify the failing component Record the full missing-library or GLIBC/GLIBCXX diagnostic, OS release, CPU architecture and InductEx/TetraHenry package versions. Determine whether Core, Studio or the numerical engine fails. A frontend can start while an engine fails when invoked. Use the supported package for that OS/architecture, including its matching engine and runtime dependencies. Ask support for a compatible build when the published target does not match. Do not replace system libc or mix unrelated engine binaries as a generic workaround.  Keep historical fixes narrow Support history contains successful targeted Linux rebuilds and a specifically supplied static engine for an older release. Those outcomes establish that particular combination, not compatibility of every current package with older Linux distributions. A successful launch should be followed by a small licensed example and output check before production work. ","id":"inductex-linux-runtime","keywords":"","kind":"Troubleshooting","title":"InductEx or TetraHenry fails on Linux with a runtime-library error","product":"InductEx"},"version":"Exact OS, architecture and package build apply","id":"inductex-linux-runtime","related":["/knowledge-base/shared-moving-a-licence","/knowledge-base/support-effective-report"],"downloads":[],"publication_status":"published","numerical_output":null,"provenance":{"execution_checks":[],"figure_evidence":[],"review_notes":["Support history informed this draft. Current-source guidance has been checked; a fresh walkthrough on the intended distributed release and product-owner review remain pending."],"scope":"Recorded inputs/builds only. Complete walkthrough and final-package acceptance remain separate.","verification_requirements":{"gui_method":"not-required-for-this-answer","status":"review-incomplete","illustrations":"not-required-for-this-answer","required":["technical-review","release-applicability","recovery"],"legacy_walkthrough_field":"pending retained; not evidence of a complete scenario"},"sources":[{"id":"support:SUP-005","section":"Generalised editorial finding; outcome qualification retained"},{"id":"inductex:docs/manual/ix_install.tex","section":"Linux installation"}]},"title":"InductEx® or TetraHenry® fails on Linux with a runtime-library error","type":"Troubleshooting","markdown_url":"/_functions/kbResource?path=markdown%2Finductex-linux-runtime.md","summary":"Check the failing executable and its required runtime against the supported package target. A newer OS name or copied binary does not guarantee ABI compatibility.","product":"InductEx"}